Privacy Rights in Houston, TX 77069
Last Updated: 9/2/2026
Details We Gather During Water Damage Help
Houston Water Damage Pros collects information you provide when you request emergency water extraction or drying services. This may include your name, phone number, email address, property address, billing details, and preferred appointment time. We may also receive information about the water issue, affected rooms, access instructions, insurance questions, and other details included in a call, email, text, or website form.
Our website may collect basic technical information, such as browser type, device details, general location, pages viewed, and visit times. This helps us understand site use and fix website problems.
We collect only information needed to respond, schedule service, communicate with you, process payment, maintain records, or improve our website. Please avoid sending sensitive information that is not needed for your water damage request.
How Customer Details Support Your Service
Houston Water Damage Pros uses customer information to answer questions, prepare service details, schedule technicians, confirm appointments, and coordinate access to your property. We may use contact information to send appointment notices, service updates, invoices, payment confirmations, and helpful reminders related to an active request.
Information about your property and water damage helps our team understand what equipment or drying work may be needed. Payment information is handled for billing and transaction processing. We may also review website activity in a general form to improve page performance and make it easier for homeowners to request help.
We do not sell your personal information. We share details only when needed to provide requested services, process payments, support website operations, meet legal duties, or protect our business and customers. We do not use your information for unrelated purposes without a reasonable notice or your permission when required.
Outside Services Connected to Our Website
Houston Water Damage Pros may use outside service categories to operate its website and manage customer requests. Scheduling tools may help us collect appointment preferences, send confirmations, and organize service visits.
Payment services may process transactions, invoices, or refunds without requiring us to store every payment detail directly. Analytics tools may provide general information about website visits, such as pages viewed, device type, or referral source.
Each outside provider handles information under its own privacy policy and terms. We select tools based on the business function they perform and the information needed for that function. These providers may access limited data while delivering services to us, but they are not authorized to sell your information for our benefit.
We do not list a vendor as a partner unless that provider is specifically identified on this site. You may contact us if you want more information about the categories of tools currently supporting our website or service process.
Small Browser Files Used on This Site
Our website may use cookies and similar browser storage for basic functions. These files can help pages load properly, remember limited settings, support form operation, and show whether a request was completed. We may also use analytics cookies to understand general traffic patterns, including which pages receive visits and whether parts of the site work as intended.
We use cookies for site functionality and analytics only. We do not use advertising cookies or cross-site ad tracking to follow you for promotional targeting. Analytics information is reviewed in a general form and is not intended to identify you personally.
You can limit or remove cookies through your browser settings. Blocking some files may affect forms or other website features. Browser controls differ by device and program, so check the help settings for your browser if you want to change cookie choices. Continuing to use the site does not require you to provide information through a form.
When Records Are Removed or Kept
Houston Water Damage Pros keeps information only as long as it supports a legitimate business, service, legal, or safety need. Service records may be retained for warranty support, payment history, insurance questions, accounting, dispute handling, and compliance requirements. The length of time can vary based on the type of record and the reason it was created.
We generally keep website form submissions while a request is being reviewed, scheduled, completed, or resolved. After that, information may be deleted, de-identified, or placed in a restricted record when a business or legal reason requires continued storage. Messages connected to an active service matter may remain with that matter so we can provide an accurate response.
You may ask us to delete personal information. We will review the request and remove eligible data unless retention is needed for a pending service issue, transaction, warranty matter, legal duty, fraud prevention, or another valid business purpose.
Questions About Your Personal Information
You may ask Houston Water Damage Pros to provide access to personal information we hold about you. You may also request corrections when details are inaccurate or ask us to delete eligible information.
To help protect your account and property, we may need to confirm your identity before completing a request. Some records may need to remain available for legal, payment, warranty, safety, or service reasons.
For a privacy question or request, call (213) 672-5054 or email [email protected]. You may also write to Houston Water Damage Pros at 2929 Allen Parkway, Suite 200, Houston, TX 77019, US. Please include enough information for us to understand your request, but do not send passwords, full payment card numbers, or unrelated sensitive details.
We will review your message and respond within a reasonable period. If this policy changes, the updated version will be posted on this website with its effective information.
Daniel Martinez
Service Expert at Houston Water Damage Pros
I started in Houston property maintenance and moved into water restoration after seeing how freeze events, burst copper pipes, and flash flooding along Buffalo Bayou damage homes. I built my trade around IICRC WRT practices, moisture mapping, and structural drying, with Houston’s humid subtropical climate and 24–48-hour mold-risk window guiding how I respond.